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Information:Customer Complaints Policy
Southern REAP has a commitment to dealing with complaints promptly and fairly. The purpose of this policy is to promote commonsense resolution of customer complaints.
 
It is REAP Policy for the client to deal directly with the business unit who provided the service. This gives the business unit and the client the opportunity to discuss the matter and to come to a quick resolution.
 
If you have a concern with any part of Southern REAP business, please contact the staff member concerned, or put your concern(s) in writing.

You may use the online email form above to direct your concerns to Kate McRae as our Quality Management Coordinator, (just fill in the required fields and click the send button) or address a letter to:

Kate McRae
Southern REAP Inc.
PO Box 9
Winton  9741

Where to Find Us

Southern REAP has staff in offices in three main locations, Gore, Queenstown, and Winton, and a support network that stretches through Fiordland, Southland and the Wakatipu

Call 0800 111 117 Toll free
or 03 236 6008 for all enquiries and enrolments.

Please direct Postal Mail to
Southern REAP Inc.,
PO Box 9,
Winton   9741

Click on an office link below to meet our staff in that area.

REAP House, Winton
278 Great North Road,
Winton  9720
Telephone:(03) 236 6008
Fax: (03) 236 7001

Dawn Brocks
Dawn Brocks

Our Executive Officer

Dawn is full of enthusiasm and plans for Southern REAP and believes the activity base of REAP has been as broad as it has been innovative. This means Southern REAP is able to contribute by providing lifetime learning and community development activities from pre–school to post–retirement and Dawn is going to keep us onwards and upwards!

Tracey McMaster
Tracey McMaster

Client Services/Accounts

Tracey is an Associate Chartered Accountant, and has worked in various roles in accounting. She has awesome people skills and loves working with people in the community. She enjoys netball, tennis & squash and lives on a 10 acre lifestyle block in Winton.

Gillian Brock
Gillian Brock

Adult Community Education & Early Childhood Team Leader

Gillian leads our ACE – Adult Community Education – and Early Childhood teams and is our key link with community groups and agencies throughout Southland, Fiordland, and the Wakatipu basin.

Janine Anderson
Janine Anderson

Programme Coordinator

With 10 years experience in the banking industry and 6 years working with special needs children within the education system, Janine organises & facilitates all of our school programmes, community education classes, and events – she makes them happen!

Katrina Harrison
Katrina Harrison

Early Childhood Coordinator

Katrina is Early Childhood Trained and has worked in a variety of settings; Playcentre (as a mum and Supervisor), Kindergarten, and running Music & Movement sessions, and Playgym out in rural areas. Katrina will be working alongside Jo in providing support and information to our rural Early Childhood Services.

Jo Horton
Jo Horton

Early Childhood Coordinator

Jo is a trained Early Childhood Teacher with a Bachelor of Education from Otago University Southland Campus. She has worked in a number of settings from kindergarten, childcare and preschool. As well as training, raising three boys has given Jo wide and varied life experiences, enabling her to offer much knowledge and guidance for Playgroups, Music Groups and Playcentres.

Michelle Meechang
Michelle Meechang

Early Childhood Resource Librarian

Mother of two small children, Michelle maintains our resources for the Early Childhood and Schools departments. She is available at our Winton Office to handle enquiries, assemble orders for resources, and process returns from 9:30 a.m. to 2:30 p.m. on Mondays and Thursdays.

Linda Herdman
Linda Herdman

Administration Support

Linda comes from a deer farming background at South Hillend. She has a passion for art and the outdoors. Linda provides support for the various departments within our organisation with her excellent administration skills.

Kate McRae
Kate McRae

Human Resources/Quality Management Assurance

With a teaching background, Kate leads our Schools Education and Development Team, working with staff catering for our Rural Southland Schools. Kate also oversees our Quality Management Assurance system, monitoring what we do and how we do it, in order to improve our service to the community.

Jo
Jo Shaw

Advertising & Marketing

Jo has made Southland home after relocating from Auckland in 2001. Experienced in computer graphics and customer relations, Jo has joined our team to promote the community courses and resources Southern REAP provides in our great region!

Malcolm
Malcolm Dunn

Alternative Education Manager & Truancy Officer

To place a student in our Alternative Education Programme, please contact Malcolm Dunn at Winton REAP House on 0800 111 117 extension 6, or by cell phone on 021 456 278, or send him an email directly using our online contact form.

Leon
Leon Dunn

Alternative Education Lead Tutor

Leon has recently returned to Winton after 4 years teaching at several schools in London. His work in England included teaching children with severe behaviour difficulties, using technology as a means of engagement. With a Bachelor of Education teaching primary bilingual, and a keen interest in education as a whole, his interests include rugby, I.T., music and snowboarding.

Colleen
Colleen Parkhill–Burke

Alternative Education Tutor

Colleen comes from a family of 16 with 8 brothers and 5 sisters, a born & bred Southlander. She also comes from a sporting background, with a degree in Sport & Recreation. In her spare time she enjoys coaching squash and renovating homes. Colleen first joined Reap as Fun Play Lead Instructor, has a natural rapport with young people, and is loving the day to day challenges in her role as Alternative Education Tutor.

Gloria
Gloria McFarlane

Information Technology Specialist

From a background in programming and application development, Gloria takes care of the computing & technology concerns for Southern REAP Inc. She enjoys the variety and challenges that come with her role.

REAP House, Gore
40 Hokonui Drive,
Gore  9710
Alternative Education/Truancy
Telephone: (03) 208 0614
Community Education
Telephone: (03) 208 8221
Fax: (03) 208 0614

Jonelle McDowall
Jonelle McDowall

Community Liaison Team Member – Eastern/Northern Southland

Jonelle is our Community Liaison Team Member for Eastern & Northern Southland. You can contact Jonelle on 03 208 8221 at Gore REAP House on most Monday & Wednesday mornings, Fax 03 208 0614

Wanaka
Wanaka Isaacs

Alternative Education Lead Tutor

Wanaka trained as a Primary School teacher and taught in the Invercargill district for over 20 years. Four years ago she took up a dare to work in her local hotel...and is still there! She began working at Southern REAP in 2008 as Alternative Education Lead Tutor and really enjoys the Alternative Education Programme.

Wendy
Wendy Cruickshank

Truancy Officer & Alternative Education Tutor

Wendy lives in Gore with her teenage daughter, and over the last seven years she has worked first as a Youthworker, then Family Support Social Worker before becoming a Life Coach for Transition to Work, which she currently does part–time alongside her role as Truancy Officer and Alternative Education Lead Tutor. She has a passion for our youth and hopes to continue motivating our young people in her current roles.

REAP Office, Queenstown
Disability Resource Centre,
29/159 Gorge Road Retail Centre,
Queenstown  9300
Community Education
Telephone: (03) 441 3219

Gitti Tapper
Gitti Tapper

Community Liaison Team Member – Wakatipu

A trained primary school teacher from Austria, Gitti has been living in the Queenstown area for the past 10 years with her husband and two daughters. Gitti has helped run a tourism business in Queenstown, principally responsible for marketing, accounting, and public relations. She looks forward to using these skills and contacts to continue providing educational activity programmes and support for Wakatipu. You can contact Gitti on (03) 441 3219 or her cell phone 021 422 958.

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